Cancellation & Refund Policy

Before purchase activation

A purchase account is activated only after the customer agrees to the product details, payment terms and EMI schedule. If the customer does not agree, the purchase will not be activated and no EMI obligation will begin.

After approval or hand-over

After a purchase is approved or product hand-over is completed, cancellation or return requests are handled case by case by RFG. Processing fees, service charges, documentation charges, payment gateway charges and other administrative charges are generally non-refundable.

Product return

If a customer wants to return a product purchased on EMI terms, the eligible refund or adjustment will depend on the condition of the product, usage, damage, missing accessories/documents, showroom/vendor rules and mutual discussion between the customer, RFG and relevant parties.

If the product is damaged, used, altered, missing parts or not in the same condition as handed over, deductions may apply. If the product is returned in acceptable condition, refund or adjustment of the product value may be considered after verification.

Duplicate or incorrect payments

For duplicate payments, excess payments, failed payment deductions or incorrect EMI status, customers must contact RFG support with payment proof, transaction ID, registered mobile number and purchase account details.

Eligible refunds or adjustments will be processed after verification with RFG records and payment gateway or bank confirmation. Refund timelines may vary depending on bank/payment gateway processing and internal verification.