Loan application support
RFG staff helps collect details, verify information, record guarantor details and prepare applications for review.
Existing customer finance support
Loan support, made clear.
RFG Financial helps approved customers stay informed about their loan account, EMI schedule, payment status and support requests. Customers can use the secure app to view dues, make payments and contact RFG staff when help is needed.
What we do
Simple support for approved loan customers.
RFG Financial supports customers from application review to active loan servicing. Staff members help record customer details, verify documents, track EMI schedules, confirm payments and respond to account questions. A loan is created only after the customer understands the applicable terms, repayment details and verification requirements.
EMI and payment tracking
Approved customers can view payment status, EMI schedules and support options through the customer app.
Customer service
Support is available for MPIN help, payment confirmation, refund requests, account correction and office visit guidance.
Pricing and charges
Charges are shown before loan creation.
Each loan may include product value, processing fee, documentation or service charges, EMI schedule and applicable payment gateway charges. The customer must agree before the loan is created.
- ✓Loan amount, EMI amount and due dates are shared before account activation.
- ✓Processing fees, service charges and documentation charges may be non-refundable after approval.
- ✓Online payments are processed securely through third-party payment gateways such as Razorpay.
- ✓Manual cash, QR or bank payments are updated after RFG verification.
Delivery and hand-over
Product hand-over depends on approval and verification.
Where a financed product is involved, hand-over is coordinated only after approval, document checks, customer confirmation and payment or loan verification are completed. This helps ensure the product, customer details, repayment plan and account records match before the customer begins the EMI cycle.
Policies
Clear rules for review and support.
These policy pages explain how RFG handles loan terms, payments, refunds, customer data and support requests. They are kept public so customers, partners and payment service reviewers can understand the process before using RFG services.
Terms & Conditions
Loan agreement, customer duties, payments and account access.
Cancellation & Refund
Return, cancellation, duplicate payment and refund handling.
Privacy Policy
How customer and payment-related data is used and protected.
Support Policy
Working hours, WhatsApp support and verification rules.
Contact us
Need help with your loan account?
Customers can contact RFG for EMI, payment, MPIN, refund, account correction or office visit support.
Phone
+91 60015 15726
Email
reliantfuturegroup@gmail.com
Support hours
Mon to Sat, 10 AM to 5 PM