Purchase application support
RFG staff helps collect details, verify information, record guarantor details and prepare product purchase requests for review.
Store purchase support
RFG Financial is a retail store for pre-owned bikes and other eligible products. Approved customers can buy products from RFG with an agreed initial payment and scheduled part payments through the secure customer app.
Android customer app
Approved customers can use the Android app to view payment schedules, check payment status, make available payments and contact RFG support.
What we do
RFG Financial supports customers from product selection to purchase completion. Staff members help record customer details, verify documents, track payment schedules, confirm payments and respond to purchase questions. RFG sells physical products and allows eligible customers to pay the agreed product price over time.
RFG staff helps collect details, verify information, record guarantor details and prepare product purchase requests for review.
Approved customers can view payment status, scheduled part payments and support options through the customer app.
Support is available for MPIN help, payment confirmation, refund requests, account correction and office visit guidance.
Pricing and charges
Each approved purchase may include product value, processing fee, documentation or service charges, payment schedule and applicable payment-method charges. The customer must agree before the product is handed over or the purchase plan is activated.
Delivery and hand-over
Product hand-over is coordinated only after approval, document checks, customer confirmation and required payment verification are completed. This helps ensure the product, customer details, payment plan and account records match before the customer begins the scheduled payment cycle.
Policies
These policy pages explain how RFG handles product purchase terms, scheduled payments, refunds, customer data and support requests. They are kept public so customers, partners and payment service reviewers can understand that RFG is a store selling physical products on agreed purchase terms.
Contact us
Customers can contact RFG for payment schedule, payment, MPIN, refund, account correction or office visit support.